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Refund Policy

Last Updated: June 8, 2026

Thank you for choosing Electric City Logistics, LLC. Because we operate as a business-to-business (B2B) e-commerce fulfillment and prep center, our refund policy is strictly governed by the manual labor, administrative setups, and third-party logistics costs associated with handling physical inventory.

By utilizing our website (electriccitylogistics.com) and engaging our services, you agree to the terms of this Refund Policy.

1. Onboarding and Registration Fees

  • Non-Refundable Policy: The one-time $75.00 registration/onboarding fee required to establish your client account and set up your inventory tracking pipeline (e.g., dedicated Google Sheets) is completely non-refundable.

  • This fee covers immediate administrative allocation, system onboarding, and facility space assignment, and will not be returned under any circumstances, including early termination of services by either party.

2. Rendered Services and Weekly/Monthly Processing Fees

  • Completed Prep Work: All fees charged for services already performed—including but not limited to receiving, quality inspection, box cutting, labeling, poly-bagging, bundling, or palletizing—are final and non-refundable.

  • Errors or Discrepancies: If you believe a processing error was made by our team regarding a specific batch of inventory, you must notify us in writing within five (5) business days of the service completion date. Electric City Logistics, LLC will review the claim and, at our sole discretion, may issue a partial or full service credit toward your next billing cycle if an error is verified. Cash or credit card refunds will not be issued for rendered services.

3. Shipping and Carrier Costs

  • Third-Party Logistics: Electric City Logistics, LLC is not a shipping carrier. Any funds paid to or through us for third-party shipping labels, freight dispatching, or carrier fees (UPS, FedEx, USPS, DHL, or private freight lines) are strictly non-refundable once the label has been purchased or the carrier has accepted the shipment.

  • Any requests for refunds due to lost, delayed, or damaged shipments in transit must be filed directly with the respective shipping carrier according to their corporate insurance and claims guidelines.

4. Late Fees and Administrative Penalties

  • All applied late fees ($30.00 weekly accruals resulting from unpaid monthly invoices past the 7-day grace period) are non-negotiable and non-refundable. They represent the administrative costs associated with collections and inventory storage holding.

5. Contract Termination and Forfeited Inventory

  • As outlined in our Terms and Conditions, any inventory or product left at our facility following account abandonment, contract violation, or non-payment stretching past thirty (30) days will be legally forfeited to Electric City Logistics, LLC.

  • Once inventory reaches forfeiture status, no refunds, financial payouts, or inventory returns will be issued to the client under any circumstances.

6. Contact Us

  • If you have questions about a recent invoice, an unexpected billing charge, or wish to dispute a processing fee, please reach out directly to operations:

  • Company Name: Electric City Logistics, LLC

  • Contact Representative: Michael Chambers, Owner/Operator

  • Email: eclsupport@electriccitylogistics.com

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